Are you someone with a wide array of skills and would you like an exciting position where each day is different? Join the GigSmart team as a Customer Experience Intern.

GigSmart is a growing software development company operating within the gig economy. We are seeking a well-rounded energetic, enthusiastic and responsible intern to join our growing team. In this position, you will be expected to complete daily shifts for current GigSmart business clients in the greater Atlanta area. In this role you will be responsible for working shifts as well as collecting valuable feedback directly from our clients in the field. You will then document this feedback into a professional write up from a template we will provide. These shifts will be across industries and in some cases may require physical labor.

In this position, you will have the opportunity to work with one of America’s fastest growing startups, complete shifts for some of the country’s largest brands, while gaining work experience across many different roles and industries.

Responsibilities

  • Check-in each morning for your daily shift assignment within the Denver Metro area
  • Arrive on time, prepared for each shift assignment, and perform task(s) specified by the client
  • Industries you may be required to work in:
    • Landscaping
    • Warehousing
    • Food and Beverage (service industry)
    • Delivery Driving
    • Events
    • Construction
    • Moving
    • Retail
    • Hospitality
  • Gain valuable insight into the client experience while remaining anonymous, creating a mystery shopper type of experience as you complete assigned shifts
  • Produce a detailed write up of the Gig experience, from a template provided by GigSmart, which will include:
    • Evaluating the company or person you completed work for from the worker perspective
    • Evaluating the client’s experience using the Get Workers app
    • Identify and highlight opportunities for improvement or adjustments in, but not limited to, Gig process, UX, procedures and overall product based on experience and client feedback
  • Conduct market research and competitor analysis as directed
  • Assist customer support representatives in sourcing, vetting, and approving preferred workers by conducting calls from a list provided by GigSmart
  • In between shifts you may perform other miscellaneous tasks to support the current team, including, but not limited to, answering phone inquiries, responding to web correspondence, social media posts, and emails

Requirements

  • Positive attitude and flexibility is a must
  • Strong desire to learn along with professional drive
  • Self-directed and able to work without supervision
  • Excellent verbal and written communication skills
  • Ability to react and problem solve
  • Ability to lift up to 30 lbs
  • Able to stand and walk for up to 8-10 hours a day with or without reasonable accommodation
  • Current enrollment in undergraduate degree program
  • Ability to work onsite in our Denver, CO office if needed
  • Valid driver’s license
  • Must have your own car and valid auto insurance
  • Willingness to commute to different locations each day within the great Denver area
  • This is a field position and exposure to various weather conditions can be expected

Expectations of a GigSmart Employee

  • Be positive
  • Work hard
  • Innovate
  • Have passion
  • Continue to learn
  • Exceed expectations
  • Collaborate