About the Role
We're hiring an Account Manager to own our key customer relationships at GigSmart. You'll partner with national brands and multi-location operators across hospitality, warehousing, logistics, and stadiums — the customers running shifts at real scale. You'll be their strategic point of contact, helping enterprise teams get more value from G-Force, G-Flex, and G-Board, and growing each account alongside their business.
Key Responsibilities
- Own day-to-day relationships with a portfolio of enterprise accounts and serve as their primary point of contact
- Build account plans that map to each customer's goals, peak seasons, and expansion opportunities
- Run monthly and/or quarterly business reviews with data-backed insights on usage, fill rates, and ROI
- Identify upsell and cross-sell opportunities across the GigSmart product suite (G-Force, G-Flex, G-Board)
- Forecast renewals and expansion accurately in HubSpot
- Partner with marketing, support, and product to keep accounts running smoothly
- Identify expansion opportunities — new locations, new shift types, new product lines
- Spot churn risk early and pull in the right resources to fix it
Qualifications
Required:
- 4+ years of B2B account management experience
- Track record of managing enterprise accounts with complex stakeholder maps
- Excellent written and verbal communication
- Comfortable in a fast-paced, tech-driven environment
- Proficiency with HubSpot or comparable CRMs
Preferred:
- Experience in staffing, workforce management, SaaS, or marketplace platforms
- Familiarity with hospitality, logistics, warehousing, or large events
What We Offer
- Competitive base salary
- Opportunity to grow within a dynamic technology-forward company
- Opportunity for increased responsibilities and career advancement
- Collaborative team environment
- Comprehensive health and dental insurance
- Paid time off
- Professional development opportunities
About GigSmart
GigSmart is an innovative technology company that connects businesses with qualified, on-demand workers for short- and long-term jobs nationwide across all industries. Our platform enables businesses to directly access workers in their area and manage schedules, communication, and payment processing all in one place. We make it easier for businesses to quickly find the workers they need, while providing flexible work opportunities for individuals looking to supplement their income.
Our team is driven by Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning in our quest to make the world a better place.
GigSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.